Frequently Asked Questions

Click the Register button on the r798 homepage and fill in the registration form with your full name, date of birth, email address and a secure password. You will need to confirm your email address via a verification link before your account becomes active. The entire process takes fewer than three minutes on a standard mobile connection.

r798 requires standard KYC documentation to verify your identity before withdrawals are processed. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card), a passport, or another government-issued photo ID. You may also be asked to provide proof of address — a recent utility bill or a bank statement from HBL, UBL, Meezan Bank or Bank Alfalah is generally acceptable.

Yes. r798 is strictly an 18+ platform, or the higher minimum age required by the Operator's licensing jurisdiction. Registering while under the applicable legal age is a violation of the Terms & Conditions and may result in permanent account closure with forfeiture of any balance. Local laws in Pakistan and other countries may impose additional restrictions on access to gambling platforms — users are responsible for understanding their own applicable regulations.

No. r798 operates a strict one-account-per-player policy. Duplicate accounts — including accounts registered by different household members sharing the same device or payment details — are flagged during KYC review and may lead to account suspension or permanent ban. If you have accidentally created two accounts, contact support at [email protected] immediately to have the duplicate removed before it affects your standing.

On the login screen, click "Forgot Password?" and enter the email address associated with your r798 account. You will receive a password-reset link within a few minutes — check your spam folder if it does not appear in your inbox. Follow the link to set a new password. For security, choose a password that is at least 8 characters long and combines letters, numbers and a special character.

Log in and navigate to Account Settings, then select the Profile section. Some fields — such as your registered name and date of birth — are locked after KYC verification to prevent fraud. To update locked fields you will need to contact r798 support with supporting documentation. Fields such as your contact number, residential address and communication preferences can generally be updated directly from the settings panel.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of transaction. As a general guide, minimum deposits for most methods start at PKR 500. Always check the cashier for the exact figure applicable to your chosen payment channel, as limits can be updated periodically. Deposits are credited to your account balance instantly or within a few minutes in most cases.

The r798 cashier lists all currently available payment methods at the time of your transaction. Pakistani payment references that players commonly enquire about include Easypaisa, JazzCash, Raast, and bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah. These are listed as familiar local references only — their appearance here does not imply that these providers endorse, support or are affiliated with gambling activity. Always verify supported methods in your account cashier.

Withdrawal processing times depend on two factors: r798's internal review period and your payment provider's own processing schedule. Most withdrawal requests are reviewed within 24 hours after KYC is fully verified. Once approved, funds typically arrive within 1–5 business days depending on your bank or mobile wallet. Pending active bonuses with incomplete wagering requirements may temporarily hold withdrawal requests until the conditions are met.

If your deposit has not reflected within 30 minutes, first confirm the transaction was completed successfully on your bank or mobile wallet side. If the payment was deducted but your r798 balance has not updated, gather your transaction reference number and contact support at [email protected]. The team can trace the payment and manually credit the balance once the transaction is confirmed on the payment processor's end.

r798 does not charge internal fees on standard deposits or withdrawals. However, some payment providers may apply their own processing or conversion fees independently — this is outside r798's control. Check with your bank or mobile wallet provider for their applicable fee schedule. Currency conversion charges may apply if your account currency differs from the transaction currency, though PKR accounts transacting in PKR are generally not affected.

r798 offers a broad catalogue that includes sports betting, live in-play wagering, live casino tables (roulette, blackjack, baccarat, game shows), slot games from leading providers, virtual sports and more. Sports coverage is particularly strong for markets that matter to Pakistani users — Pakistan cricket internationals, PSL T20 fixtures, ICC tournaments, as well as football, UFC events and other global sports.

In-play betting allows you to place wagers on a match or event while it is actively in progress. Odds update in real time to reflect the current state of the game — for example, if Pakistan's opening batsmen put on a strong partnership in a T20 match, the odds on Pakistan winning will shorten accordingly. You can access in-play markets via the Live Betting section. Note that some markets may be suspended briefly during key moments such as wickets or goals while odds are recalculated.

RTP stands for Return to Player and is expressed as a percentage — for example, a slot with a 96% RTP will, on average, return PKR 96 for every PKR 100 wagered over a very large number of spins. This is a long-run statistical average, not a guarantee for any individual session. Higher RTP generally means a lower house edge. Each game's RTP is listed in its information panel. Variance (or volatility) is a separate factor — high-variance slots pay out less frequently but in larger amounts.

Yes. r798 is fully optimised for mobile browsers on both Android and iOS devices. The platform's responsive design adapts to any screen size, so you get the same full feature set — sports betting, live casino, slots and account management — whether you are on a desktop in Karachi or following a PSL match on your phone in Lahore or Islamabad. A dedicated app may also be available; check the homepage for the latest download options.

All casino games on r798 use certified Random Number Generators (RNGs) supplied by licensed game providers. Many of these providers submit their RNG systems for independent testing by accredited laboratories — look for certification badges within individual game information panels. Sports betting odds are compiled by specialist trading teams. r798 does not manipulate game outcomes; results are determined entirely by the RNG or real-world event results.

r798 offers a welcome bonus to newly registered players who make a qualifying first deposit. The exact bonus structure — including the match percentage, maximum bonus amount in PKR and any free spins — is displayed on the Promotions page at the time of registration. Bonus amounts and structures can change, so always check the current offer rather than relying on promotions you may have seen on a third-party site.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager the bonus amount — or the bonus plus deposit amount — before any winnings derived from the bonus can be withdrawn. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place PKR 150,000 in total bets before the bonus converts to withdrawable cash. Not all game types contribute equally — slots may count 100% while live casino tables may contribute less.

Yes. Most bonuses on r798 carry an expiry period — typically 7 to 30 days from the date they are credited to your account. If the wagering requirement is not completed within this window, the bonus and any associated winnings are forfeited automatically. The specific expiry for each promotion is stated in the individual bonus terms, which are accessible from the Promotions page before you opt in.

r798 typically runs event-specific promotions timed around major cricket tournaments — including Pakistan home series, PSL T20 fixtures and ICC events such as the World Cup. These may include enhanced odds on selected matches, deposit bonuses, free bet credits or prize draws. Promotional schedules are published on the Promotions page ahead of each event. Sign up for email notifications to avoid missing time-limited offers relevant to you.

If you have an active bonus on your account, withdrawing before meeting the wagering requirement will typically result in the bonus and any bonus-derived winnings being forfeited. Your original deposit amount — minus any losses incurred — may still be withdrawable depending on the specific bonus terms. To avoid any ambiguity, read the bonus terms in full before opting in. You can also choose to decline a bonus at the time it is offered if you prefer unrestricted access to your funds.

r798 uses industry-standard TLS (Transport Layer Security) encryption on all connections between your browser or app and our servers. Personal data is stored on secured, access-controlled infrastructure and is never sold to third parties for marketing purposes. Full details of how we collect, process and retain your data are set out in our Privacy Policy. We recommend reviewing that document if you have specific questions about data handling.

Two-factor authentication (2FA) can be activated from the Security section of your Account Settings. Once enabled, every login attempt will require both your password and a one-time code generated by an authenticator app or sent to your registered mobile number. We strongly recommend enabling 2FA — it is one of the single most effective steps you can take to prevent unauthorised access to your account and funds.

Change your password immediately using the "Forgot Password" function and contact r798 support at [email protected] with the subject line "Suspected Unauthorised Access." The security team will review your login history, flag any suspicious activity and, if necessary, temporarily lock the account while the investigation is underway. Do not share your password with anyone — r798 staff will never ask for your password under any circumstances.

Log in to your r798 account, go to Account Settings and select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits in PKR. A reduction to an existing limit takes effect immediately. Increasing a limit is subject to a mandatory waiting period — typically 24 hours to 7 days — to give you time to reconsider. This is a deliberate safeguard, not a technical delay.

Self-exclusion blocks your access to the r798 platform for a period you choose — from a short cooling-off break of 24 hours to a permanent closure. Once activated, the exclusion cannot be reversed during its active period. To apply, go to Account Settings, select Responsible Gambling, then choose Self-Exclusion and your preferred duration. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will action it within one business day.

r798 encourages any player who feels their gambling is causing harm to seek professional support without delay. Recognised organisations that provide free, confidential help include GamCare (gamcare.org.uk), Gambling Therapy (gamblingtherapy.org) and Gamblers Anonymous (gamblersanonymous.org) — all accessible to users in Pakistan. Our own support team is also available at [email protected] and can assist you in activating any protective tool on your account. For comprehensive guidance, visit our dedicated Responsible Gambling page.